We've dealt with this firm for more than 10 years and had no problems at all with their service or attitude. As a matter of fact, they were instrumental in resolving a serious issue we had with Rheem several years ago. We have a service contract on our furnace and a/c and see either Tommy or Adrian twice a year. Sharon calls to remind us that it's time for them to come check our units and they've always come (usually calling to let us know they're on their way) when we make the appt. No one's perfect, of course, but we've been very satisfied.
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