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Great Customer Service, Attention to Details - Review by citysearch c | CARSTAR Collision Clinic Bellevue

CARSTAR Collision Clinic Bellevue

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Great Customer Service, Attention to Details 8/4/2010

I was planning to buy a used BMW and while looking it over at the dealership noticed scratches on the bolts holding the front bumper on. Concerned that this may have been the result of a crash, I called Lakeside to arrange an appointment to have them check the front end out. I called and spoke with Nicole explaining I was looking at purchasing a car which might have had front end damage. Knowing I'd be under time constraints from the dealership, she told me to call the next day with the time I could drop it off and they would inspect it as quickly as possible. They even offered to drive me back to work (Past Issaquah) if it was going to take them more than an hour to fit it in. I dropped it off the next day and the manager went and checked the car out right when I got there. After he was done, he told me what he had found: The front bumper had been repainted, but wasn't damaged. It was most likely just to clean it up to sell it. However, he did find the evidence of a side impact collision repair that I would never have noticed. I was surprised as I had looked the car over meticulously and hadn't noticed anything, but then he took me outside and showed me what to look for when checking for repair work. To me the repair work looked great, but Brent showed me each of the minute details that the previous autobody shop had overlooked. Knowing that Lakeside notices details like that made it certain that I will bring my car there if I have collision damage to repair. more
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