I found myself absolutely shocked at how rude the staff was and how unwilling they were to fix their mistake. I had my tires rotated and the last mechanic to touch it torqued my wheels down to hard and when I was driving one of my lug nuts snapped off. I have done $3000+ in transactions with "The Tire Factory" and the fact they wont make it right with such a simple problem made me furious. I got HUNG UP ON TWICE before I gave up and called a different tire factory that actually cared about their customers.\r
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I also know many people who have had bad experiences with them so I would not recommend them to anyone I know.
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