I want to share our experience in hopes that others will be saved from the same disappointment. We ordered a 3 tiered $120.00 cake for a 1st birthday party. The design was not exactly what was ordered but beautiful non-the less. An employee put the cake into the car; no special directions or instructions were given at that time or prior to picking up the cake. As the driver, I can say I drove exactly how anyone with a $120 cake that is a gift would SLOW & CAREFUL...despite this when I arrived back at the house the top tier of the cake had slide off and was smashed in the box. My sister, whose daughter I brought the cake for was understandably upset but determined to not let it ruin the day. We pieced what we could back together and covered it with icing. When my sister called L & M the following day to tell them what happened, not to receive any financial compensation, but to let them know they should warn customers that this can happen, she spoke to the manager Christy who was not only unapologetic, but down right rude. My sister was told if was not their responsibility and insinuated that the driver was reckless. She went so far as to question the fact that the cake was picked up in a BMW, which must mean the driver was careless. Buyer beware- the cake was unsupported, poorly packed and no warning or directions were given, but that’s not their fault…buyers beware!
Cons: Customer Service
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