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1st class shop - Review by citysearch c | Convertibles Only

Convertibles Only

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1st class shop 7/16/2010

I needed my convertible motor repaired as well as some cosmetic work done on the cloth top of my Saab. Les, the owner of the shop, gave me a timely and reasonable quote, and was working on my car in no time. He did a great job with the upholstery work, but turns out part of the motor work could only be addressed by a Saab dealer. So Les made some phone calls, helped arrange the work to get done properly by the dealer, AND didn't charge me for the partial work that he did. He absolutely didn't have to do this, but he understood that he made a promise to fix everything, wasn't able to live up to it, and did what he felt was the right thing to do for his customer's best interest. I didn't know people like Les even existed in the auto industry, i.e. honest and accountable, but he restored my faith. Don't hesitate to let this guy work on your convertible. Pros: Trustworthy and Accountable more
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