I have never written a review about a company;however after my horrible experience with this company I feel compelled to put something on the internet so no one else with experience the unprofessionalism, abusiveness and poor quality of work from Artisan Comfort.. I have AHS warranty and you would have thought I wasn't a paying costumer. According to the owner, if you have a warranty, then you are not their customer, AHS is the paying party. However, they charged me an additional $300 that wasn't covered by the warranty. After researching the additonal charges, I was informed it shouldn't have cost more than $5 for the parts/labor, considering it only would have taken 5 mins. I made a decision to discontinue any work or contact with this company, due to the owner's abusive language, lack of respect and unprofessional behavior. Come to find out I am not the only person who has experienced such poor customer services from Lori Ellis, the owner. If more people write reviews, complain to BBB and make this company's poor services known to the public. than hopefully they will stop abusing their customers and go out of business. DO NOT USE THIS COMPANY!!!
Cons: EVERYTHING...DO NOT USE THIS COMPANY!
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