Today Oak Tree lost our 3,000 sale because of their 25% restocking fee! They could not help us to ensure that our purchase would fit up the stairs (we have an old house with tricky steps) and the sales lady and the delivery guy could not tell us how we should measure. We went to 4 other furniture stores and none of them had a 25% restocking fee if there was a problem upon delivery. They all said if there was a problem upon delivery you must pay delivery and exchange for store merchandise. Oak Tree must be doing well in this economy to have a policy that turns off so many buyers.
Pros: Good Quality Furniture
Cons: Bad Quality Service!
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