I do not even know where to begin. First of all let me state that my experience with this company pertains to one single person only: Laura Neidig, who is titled the director of Management Services. From day one on i have been given the impression that she either has way too many properties to manage, does not know what ""management"" means or does not care about any issues that one addresses her with. Personally she was always nice and courteous (when you got a hold of her) but pertaining to the job it was always an absolute catastrophe. I have been dealing with her for almost an entire year and was not once able to get her on the phone. It seems as though every action is a reaction to multiple complaints and nagging (something i do not enjoy). I would expect that clear statements regarding dates and times of when things would be handled would make things a LOT easier, ESPECIALLY when you are managing a multitude of projects - instead every little shred of information has to be forced to light by emails from the customer - should this not be the other way around?? If something cannot be addressed until 2 weeks from now, just tell me - and not give me the tomorrow or maybe the day after runaround. It eludes me how this company has an A+ BBB rating and how they manage to stay in business seeing as there are plenty of other property management companies around. One would suspect that there is plenty of shady things going on especially with the way things are ""managed"" here. I will not go into more details, dig deeper and you will find more on the subject. In summary: if you are looking for a management company: stay way. If you are looking to buy something they are managing: run.
Cons: where do i start ???
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