We called Superior door immediately on a Thursday, July 8, 2010 when we noticed our garage door opening, and then slightly sagging about 6 inches or so. We thought the problem was our Genie Model 401 opener. The technician came out the next day, Friday, July 9, 2010 and diagnosed the problem as a broken spring. He fixed the torsion spring and I had him replace both springs so that they were the same age. He used a screw driver short out the terminals to raise and lower the door multiple times instead of using our Genie garage door opener remote. Let me be clear that we did not have a problem opening or closing our garage door with the opener before Superior “fixed” our door – only the slight lowering due to the broken spring as diagnosed by the technician. The problems with our opener started immediately after his fix. Before he left, I told him that the door would not open or close all the way and observed it stopped and starting without fully opening or closing. He again
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