My 5 star rating applies to the technician, Gene Holden. He was excellent!!! The only objection I have. Is your parts price. He found a capacitor that was low in power. He showed me the test and reading. It was going to cost $132 for that part. I said no. Then I looked it up on the internet. I can buy that part for $10. It is a plug in. Easy to install. Now I would have bought yours if it had been $75 or less but $132 that's abit much. The last company I had charged me $25 for a similar capacitor. My son Chris Brown referred you to me as he just had you install a new air conditioner and heater and was happy. I did sign up for your VIP service. I understand you have high overhead but when the customer has paid a few for the technician to be there couldn't you make the parts more reasonable??
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