I first went to Jack's last year when they opened. Despite friendly recommendations for avoiding Jack's, I went to see if the food was really bad or maybe my friends had been there on a bad night. My first Jack's experience was not horrible like my second. My first time there, my burger was undercooked and my french fries were a bit soggy. The waitress only stopped by our table once after bringing our food for more drinks, but our meal was just about finished. I also noticed the bar area was very small, and the people who were coming in for drinks looked like the cast of "The Jersey Shore".
I'll usually give a place a second chance, unfortunately my second trip to Jack's was much worse and was the last time I would ever go there. Not one part of the meal was acceptable. The food was atrocious. I ordered the BBQ Pulled Pork sandwich. It was cold and there was a bone inside which stabbed me in my upper gum. I immediately waved over a waitress (who I practically had to yell at to get her attention, which was strange because there was hardly anyone in there ) and asked for a manager. The manager was extremely rude to me. He offered me a free drink and said, "Well sometimes we don't get all of the bones out". The other two members of my party were also completely unsatisfied with their food, but the manager offered them nothing. We promptly left Jack's, with a table full of inedible food and headed to PJ Whelihan's.
I cannot believe how little these jerks know about hospitality. Unfortunately I can't give 0 stars, because that is what they truly deserve. Please, do not make the same mistake I did of going there! PJ Whelihan's in Washington Twp and Landmark Americana in Glassboro have much better food and friendly management that appreciate the business!
Pros: NONE
Cons: horrible food, slow service, rude staff and management
more