Dispatcher woman was rude and impatient. Driver went to wrong address. When he finally located me, after 3 tries and 2 hours later. He could not figure out how to hook up my vehicle to pull out of an embankment. He kept trying different ways that failed to work and ended up damaging my bumper in the process. He needed assistance and had the nerve to say I had to pay more than what was quote. Almost double! Of course, I refused to do. He ultimately called into the rude dispatch woman to ask what to do (I could hear the conversation due to his phone's speaker turned on) She yelled at him for losing money and was dropping F bombs. She was absolutely brutal! I could not believe my ears.
I had to call a different tow service who located me within 30 minutes and used a cloth strap necessary to pull a car sideways. He got my vehicle out within 10 minutes of arrival and only charged my $60.00.
Pros: None
Cons: Unreliable and poor customer service.
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