I am still trying to figure out what exactly happened, but I know that my grandmother had a coupon from this company for 5 rooms at $129. When they got there the company said it would be $750 to do the whole house. The house is not that big. My grandfather said they could not afford that so the guy told him they would clean just the hallways (there are 2 short ones) with an enzyme solution to get out pet stains. It cost them $540!!! They were charged for 4 gallons of pet enzyme cleaner at $85 a piece for 22ft of hallway. My grandparents are non-confrontational so they agreed. They were completely ripped off. I had the same treatment done on my entire house which is twice the size for $400. We are trying to contact the company to have them make it right. Do not expect the coupon rate.\r
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Follow up: My uncle contacted the company and spoke with the owner. The owner said that since my grandfather agreed to the price that it was fair. He then threatened my uncle with a liable lawsuit and threatened to call the police for harassment. We are going to the BBB now and looking into an Advocate for the elderly who might be able to help resolve the issue.
Cons: questionable business practices
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