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worst night ever - Review by citysearch c | Captain Jack's

Captain Jack's

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worst night ever 6/1/2010

My husband and I took friends from out of town out to eat for one of their birthdays. We got there at 5:30 but were not even approached by a hostess until close to 6. We then proceeded to be sat at a filthy table, and ordered immediately. Our appetizers never came, our drinks came 45 mins later and our food came almost two hours later (we all ordered burgers and fries). When the food came, my husband didn't even get his french fries and I had to wait another 15 mins for my food. When we asked to speak to a manager, we actually had to go to the bar to speak to one because he refused to come to our table. At that time he refused to apologize and we listened to him scream at his server (who had too many tables and really did an amazing job given the circumstances). The people next to us were also charged $80 for two drinks and food they never received. I've never written a review before but I had to get the word out about what a terrible place this has become. Completely ruined our night. (Oh, the bill came in seconds) Pros: After they forget to serve you, your bill will come fast. Cons: terrible service, management, don't expect to eat. more
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