First let me state that I am the owner of the Sunset Grille at Sutton Station in Durham. My wife and I purchased this location in July 2009, and are different owners than the Sunset Grille in Cary.\r
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Since the purchase we have replaced all of the TV's, remodeled the restrooms and patio area (adding new seating and lots of plants) and instituted a guest loyalty program. \r
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We value our guests and believe that you will find a culture among staff that is friendly and helpful. As in any business, there are times when we may fall short of our guest's expectations. When this happens we want to hear from you regarding your experience and we will do whatever it takes to remedy the situation.\r
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I know that most businesses make this claim, however many fall short of their promise. If you ever visit my establishment and have a problem that is not handled to your satisfaction, I urge you to call me directly on my cell phone so that I can make sure your issue issue is resolved in a timely and appropriate manner.\r
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I can be reached at 919-810-8410\r
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sincerely,\r
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Dan Richardson\r
Owner
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