I was recently approached by the GM of the Panera Bread on Gunbarrel Road in Chattanooga, TN informing me that a female employee had accused me of inappropriate conduct. Certain of who the employee was and knowing it was an unjustified accusation, I asked the GM to allow me the opportunity to face my accuser. Despite the fact that I offered that the meeting be at a time of her choosing with whomever she cared to have present including the police, I was told that no, it was not going to happen.
If that is the policy, it is the policy, but if it is the policy should a store manager be allowed to approach a customer with the accusation or should other employees be asked without pointing out or naming the customer if they have experienced similar problems?
If the customer is approached then at that pointer the customer should have the right to face his accuser.
I would hope that this serves as a lesson to others to not even consider talking with a Panera Store manager until they have identified the party making the accusation. If you have nothing to hide, tell the manager to call the police!
Pros: Great People and Service
Cons: Customer Policies
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