I was having a difficult time finding someone to just do what I was asking them, which was custom bedding, when I came across Sara at the Design Emporium. I made an appointment with her, and she came to my house.
I liked Sara's presence. She was very thorough. She knew what questions to ask in order to get the information that she needed from me. She has old-school customer service, which is comforting, especially for someone who is looking to do what I wanted. Whatever I wanted she made it happen; she delivered. I wanted to see some fabric for the curtains before I committed to purchasing it, so she ordered just a yard so that we could hold it up to the walls and look at it.
I am very pleased. Sara did what you would expect out of good customer service, but it was surprising because you don't find that anymore. Her customer service was second to none.
The initial call was for custom bedding and window treatment, but I liked her so much that we did custom drapery and rods in the living and dining rooms. I would not hesitate to use her again or recommend her to anyone. Sara's customer service sets her apart from anyone else out there.
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