Took in Hoover carpet cleaner in April, 2010. Was under warranty since it was purchased Dec, 09 as Xmas gift. Hoover referred us to them as an authorized repair shop. Had to call several times to check on progress - half the time they said they would check but never called back. Said the part was on order. Finally called for pick up on June 16, 2010. Told me the work was a gift because the machine was not under warranty, because of when it was manufactured - having nothing to do with when I purchased it. Said they fixed it as a favor. When I asked for something in writing so I could follow up with Hoover and Amazon she told me they didn't give anything for warranty work. After insisting she hand wrote me a note on blank paper saying ""1 pump assembly"". After further insisting she added the name and address of store and signed her name. Service man who brought cleaner to car was friendly enough but lady in the office was rude and unprofessional. I have NEVER heard of a business that would not give you a reciept of some kind. I intend to alert Hoover so they will no longer refer to this business. The lady said she had explained everything to my husband which never happened. In fact she barely spoke to him when she took the machine. This was similar to the phone calls I had with her. If you are looking for the runaround you can get it at Sir Vac & Sew!!! Otherwise STAY AWAY.
Pros: not worth keeping them in business
Cons: No customer service, mis-information, pitiful practices
more