Office Experience:
I went to Brentwood Family Care Center for what I suspected to be a spider bite on my wrist. They got me in pretty fast, so that was good. The staff is professional to the point of having little to no personality. The Nurse Practitioner that saw me was friendly enough, but didn't have any answers. The overall office experience was okay.
Billing Experience:
It took them about 3 months to send me a bill and it was completely wrong. They had not applied any of the insurance adjustments and billed me for a charge insurance didn't pay. I would not complain if I owe this money, but I do not. The insurance company needs information from Brentwood Family, not my responsibility. I sent them a check for the amount my insurance says I owe with a note indicating the reason I did not pay the full amount of their bill. They held my check for a month and didn't try to contact me. I had to call them and play phone tag for 2 weeks to talk to someone. I thought I had this straightened out then I got a bill today stating I owe them $141.01. Insurance says I owe them $21.25. It baffles me that after talking to the billing department that my bill is STILL WRONG. The most infuriating part of this bill is the handwritten note saying ""Past Due, Please Pay"". I don't owe them anything at this time.
I find it pretty sad that I have to tell them how to do their job. I will not be back to this clinic.
A note to everyone: Check your insurance Explanation of Benefits before you pay the doctor. It seems to me that doctors offices want you to pay more than you owe. This experience is not unique to this clinic. I have had to battle it out with Summit and other doctors offices. DO NOT PAY ANY AMOUNT OVER WHAT YOUR INSURANCE SAYS YOU OWE!
Pros: Close to my work
Cons: Bad billing practices, No Communication
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