I am not so sure about the improvements with the new staff. The woman who does the assessments (at least the one who did mine in December of 2009) was a total ""B"". She acted as if everything that came out of my mouth was a lie and provided me with an unfair assessment. The other woman in the office was also rude and had an attitude. The negativity was rolling off both of them so much that I believe that they are in more need of therapy than me. I do not understand how professionals that are suppossed to help others who are at rock bottom places in their lives could be so negative towards their clients.
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