I bought a pre-owned 2005 Ford Escape Hybrid from Volkswagen South in August of 2009. I am young, and when I was buying my car, the management treated me disrespectfully. I was walked out on when I asked to lower the price of the car 500$. The financial guy was rude and I had to bring my father in to talk to him because he refused to talk to me because I was 20 and had no "experience" in car buying. I agreed to purchase the vehicle at asking price if they agreed to fix the car to my standard. They agreed and signed a "WE OWE" with my purchase. Soon after, the company went under new ownership and Volkswagen South told me to go to Carolina Volkswagen where was still run by the same owner. I did just that and they refused to honor my "WE OWE." I called back and forth to each Volkswagen dealership for months and I would either be ignored, hung up on, laughed at, lied to, and even ran from. It has been ten months now and I have still not even received the second key to my vehicle. I drove the car off the lot DIRTY because they were closing for the night. Carolina Volkswagen was just as bad and made me be the middle man in their business. Not only did South treat me disrespectfully in the car buying process, they had NO IDEA what they were selling! They didn't know anything about my car or how it worked etc. I did all the research off of my blackberry because they wouldn't let me use a computer to do it or even try looking it up themselves! This is the worst business ever! I would love to own a VW someday but I can tell you I will not be buying one in Charlotte! I have contacted Better Business Bureau and I am hoping i get the Navigation disks, get the cracked windshield fixed, get my bumpers painted, get the leather repaired, and the body work done! Oh, and get my car cleaned with the second key.
Pros: NONE!
Cons: Management, Lied to, Not committed, The list can go on!
more