I boarded my cat here. When I got him home, I found he had an open place on his nose that obviously needed treatment. No one told me about this!
I called and was placed on hold for a very long time - I think the hope was that I would give up and hang up. But, I didn't. I was told that the sore was caused by my cat rubbing his nose against the cage. Ok, so they knew about the sore. When I asked how to treat it, I was huffily told to use Neosporin . Hmmm... I wonder if I will be going back here... Not likely!
Cons: poor communication
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