I went to Buckeye Dermatology on 5/3/2010. The receptionist charged me a $30.00 copay even though I told her it should be $15.00 copay. I paid the $30.00 copay and waited for my explaination of benefits to appear online. Once I saw the online explaination of benefits for that office visit it showed that a $15.00 copay should have been paid. I faxed Buckeye Dermatology a copy of the explaination of benefits and requested they refund the $15.00 overpayment. I then phoned them to make sure they got the fax and Brittany said she had received the fax, but she needed to talk to Danni in their billing office. I missed a call from Danni and then I returned her call. She stated that she contacted United Health Care and they were going to change the copay to $30.00 on the claim. I called United Health Care and spoke to the billing office and was told the copay should be $15.00. Deedee from UHC called Buckeye Dermatology office and spoke to Maggie and told her the copay should be $15.00. After much debate Maggie from Buckeye Dermatology said she would refund the $15.00 overcharge, but she would be contacting United Healthcare to get to the bottom of the confusion. This has been so much of a hassle that I will never go back to Buckeye Dermatology ever again. Dr. Shenn was very professional and I liked her, but I just don't want to deal with the office staff anymore. That's too bad that you like the doctor, but the staff is terrible.
Cons: Office staff rude
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