This nursing home in Quail Valley is also a Rehab. They present themselves as very interested in personally serving your relative, but every time I went, my grandmother needed attention. She had all her faculties so I believed her when she told me they didn't change her or feed her in a timely manner, even when she told them, they would wait at least 2 hours. Bad diaper rash. She spent 2 months here and when she passed away it took 51 days for them to refund the excess payment. They guarantee 30 days, but we had to hound them to get it back. Wouldn't return our calls or pass on messages until the 51st day. Still waiting for the check to arrive. Be sure you get everything in writing and don't just leave your relative to them. Visit often and ask questions.
Pros: a lot of residents
Cons: not enough employees
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