Since 1996 DRW has managed our property in Chula Vista. So my review is as a property owner of a condo, not as a renter. So here's the story. Every month I get a statement in the mail and in January I always get copies of all the accounts paid and a summary of all yearly activity. I also get a monthly emai alerting me when a deposit has been made to my account. I recommend staying one month ahead of your mortgage payment so that when they make the deposit at the beginning of the month, you hold on to it for your mortgage payment the next month. Even my accountant complimented their excellent end of the year statements. Most of all I know that DRW won't bug me with little things but they always call if there is a larger decision to be made. They are there in a moments notice for us and for our tenants. My husband is in the military and we have moved every 2 years. Once when the hot water heater broke in the garage I was living in Hawaii. DRW called me and handled everything. They even took pictures of the damage in the garage and cooperated with my insurance company. When you are thousands of miles away it is nice to know that DRW is handling everything and they don't waste time. We have had many tenant scenarios over the years. For the first several years the property turned over every year. Now we have had the same tenant for over 5 years. WE HAVE ONLY HAD THE PROPERTY EMPTY FOR ONE MONTH IN 14 YEARS. Each time a tenant gave notice I was worried if the condo would sit empty. DRW fixed up, advertised, and got the condo rented every time. One time we had a tenant who didn't pay the rent for 2 months. DRW literally put a lock box on the door and even had one of their guys go over and physically moved some things out to get the new tenant in the next week. They can get the place fixed and turned over in less than a week. All the other tenants we've had have paid on time and I have total confidence with the company. After 14 years I feel like DRW is family. The small amount of money that we pay this company each month pays us back by leaps and bounds. We are now stationed in San Diego and we still have DRW and if we move again we will have them manage our house here in San Diego without a second thought!
DRW is my peace of mind!
Pros: Professionalism and dedication, great family business
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