Be warned: Gil & Curt online uses Telefloral. Telefloral takes your order, puts a charge (pending hold or not) on your bank account and then Gil & Curt charge you again. Whether one of these charges comes off later or not, who knows, it is bad business practice. I made my bank remove the extra charge immediately, which is only right.
I called to talk to someone at Gil & Curt about this. First I'll say, I've used them before and usually (but not always) their arrangements are amazing and fresh and last a while, but they are not cheap. And I have no problem with someone who runs a local business trying to do so in an efficient, cost effective manner, but at times their attitude has been palpable. I don't care how fabulous you think you are, if I'm the customer it's your obligation to prove it to me and make me comfortable through the whole process.
After calling about this issue to express my concern, I will never use them again. Gil & Curt & the folk they have answering the phone seem to care only about making money and getting as many orders out as possible & damn the follow up customer service or any attempts to make a wrong right, or to at least re-assure a customer and attempt to keep them.
Success Miss Cartwright & Miss Hodge, you've lost a repeat customer, his entire family (still in Chattanooga) and any and all of his friends who care to know about my experience.
Pros: 75% of the time you get a top notch floral design
Cons: BAD CUSTOMER SERVICE & attitude... pretentious
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