I'm writing this because I had to phone them today to work on my machine. It reminded me of my last service call by them back in 2008. The gentleman who called seemed very knowledgeable, but found that the machine was working properly when he checked it. It was not working for us well, and there was a burnt rubber odor. He said if it acted up again, he would credit the $69 toward any repair work it needed. I thought that was fair. Luckily, it worked for another two years. I'll write a second review after they come Monday. Currently, the machine won't drain.
Pros: On time, courteous
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