My wife and I have purchased several high dollar items from NFM. Most of have been delivered and most have arrived either 1) extremely late or 2) somehow defective/damaged. The first and second time we thought ""must be a fluke, everyone loves the place""...until we called customer service and were told constantly given the run around no matter what the issue was. The only redeeming qualities and the only reason we returned were the selection and price...both are hard to beat. In the end, we have managed to make them repair/ replace the goods...but never without hassle. On the other hand, I have spoken with others who have had zero problems...
Pros: Good pricing and selection
Cons: Defective products/poor customer service/not trustworthy
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