Nebraska Furniture Mart

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1601 Village W Pkwy (at

At the juncture of Interstates I-435 & I-70, next to Kansas Speedway. Take I-435 and exit at Exit 13B (State Ave West)

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Kansas City, KS 66111

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(913) 288-6200
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Nebraska Furniture Mart - Kansas City, KS
Nebraska Furniture Mart - Kansas City, KS
Nebraska Furniture Mart - Kansas City, KS
Nebraska Furniture Mart - Kansas City, KS
Nebraska Furniture Mart - Kansas City, KS
Reviews
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( 2 )
( 0 )
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( 16 )

Best

I was checking for Nebraska Furniture Marts website & I started to read these reviews. To say the least I am very surprised at the opinions voiced here. We have been shopping at N...

Worst

My wife and I have purchased several high dollar items from NFM. Most of have been delivered and most have arrived either 1) extremely late or 2) somehow defective/damaged. The fi...

Editorial review from Citysearch 6/12/2013

DO NOT SHOP HERE. They do NOT stand behind the things they sell including the warranty programs. They profit from both the merchandise they sell and the warranty programs they sell, but do not stand behind either. If you buy something here you are on your own if a problem arises. Customer service is a total runaround (did you read this Marty-manager customer service. SHOP HERE AT YOUR OWN RISK!!!!!!!!!!! more
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Editorial review from Citysearch 9/13/2012

Poor quality & bad customer service. more
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Don't feed this pig 4/16/2012

Nfm is a horrible place to shop they have become a pig.. They won't pay any local taxes for 75 years but outside that they don't give a crap about their sales people u can't find anyone whos been there longer than a year in most cases. The sales people are taught to say whatever is needed to get you to buy which includes a lot of lying.. Whatever u do don't buy the guardsman, if u ever go into the warehouse u will see a very small area to treat the furniture and it's a running joke most of it doesn't get sprayed, they have 2 guys who spray the furniture and over 400 pieces a day to spray. You do the math.. The furniture is all low end but some of it presented like its better than it is. Usually buying even an ""expensive"" brand will fall apart in a few years.. Nfm policy to buy only Chinese made goods because of pricing even if it's American brand names like lazy boy or lane and yes they could buy the American tier if they wanted. They use your money to order a lot of stuff that always gets delayed, they will blame it on the manufactuer but in fact it's bc nfm won't pick up a load till its 100percent full. They also have another interesting practice where as when a customer returns a piece being a sofa or a mattress they put it back in new stock. And don't be fooled about the clearance center the prices are actually the exact same as the new stuff they figured out people will buy it and not compare, the clearance center actually turns a hefty profit.. So think twice before you buy from the pig, they lie and who knows what your getting, sales people are very dishonest, I know my best friend was one and for privacy I posted this for her. Buy from a local company that pays taxes and keeps people for longer than a few months so they actually tell u the truth. Just compare furniture deals on here over 209 positive comments.....don't feed the pig!! more
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Hate this place !! 12/28/2011

Ordered theater seating on November 11, 2011 from NFM. Was told it wouldnt arrive until Dec 26th. I thought that was a long time to wait, but agreed with my wife that we could wait until then. Here it is December 28th and not only do I not have my furniture yet, but now they are saying it wont arrive until Jan 4th!!!! almost 2 freaking months after I ordered it. I called customer care and was livid, and all I got was sorry there must have been a delay with the manufacturer .... no kidding the delay was from Nov 11th to dec 26 , so what is the delay now??? All I got was sorry ... sorry. They have a great selection but this will be my last purchase from this company, there are other local furniture stores that dont treat you like this. I will shop at Crowley from now on. more
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Good Experience with NFM 11/30/2011

We recently bought furniture at their 50% off sale. It was high end furniture and we were thrilled with the savings. Also to our delight we had it delivered five days later. The delivery personnel were very good. The pieces were extremely bulky and heavy and we had no problems. We tend to research furniture and brands before we buy and since we had looked at this furniture several times we knew what we were getting. more
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An opposing view 11/24/2011

I was checking for Nebraska Furniture Marts website & I started to read these reviews. To say the least I am very surprised at the opinions voiced here. We have been shopping at NFM for several yeares - furniture, electronics, kitchen appliances, etc and have never once had a problem with products, service or delivery. The 1 problem we have had turned out to be our fault for trying to assemble something & doing it wrong. The products we have purchased (couch, office chairs, flat screen TV, Xbox, breadmaker, food processor, vacuum, file cabinet, futon, DVD player etc) have all been exceptional. When they delivered our couch it wouldn't fit through door because of the way doorway was situated. The delivery guys hefted it up onto a second floor porch & into our living room. When the futon was delivered the delivery guy stuck around to make sure we got it put together correctly - because he had the same futon & the frame was tricky. The food processor & DVD player were gifts & the people we gave them to were very pleased. Sale people we have spoken to have always been helpful & I have only dealt with 1 person who was rude & she apologized before we left & thanked us for our patience. more
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AVOID This Rip Off Place! 10/18/2011

The delivery guys just left my house - with the dirty, used mattress they tried to deliver! I paid over $1000 for a NEW Sealy Mattress and NFM sent me one that had been used! It was the delivery guy who noticed the wrapping had been opened and re-taped. When he opened it, he asked if I had bought a floor model. I told him no. He said this mattress was obviously used and it was dirty! So, needless to say, I am NOT HAPPY with Nebraska Furniture Mart. I demanded a full refund and will, obviously, take my business elsewhere. If you order from NFM, make sure, you are not getting something off the floor if you are expecting new. This company is truly pathetic! more
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Your store 9/20/2011

I just wanted to sign up and thank ALL of the people who wrote reviews about this palce. I have seen it avertised and am looking for new furniture. It is sad that so many customers are discontent with their experiences at this company. Thank you for saving me time, energy and money. I will be looking someplace else. With a reputation like this you would think the company would do a major overhall. I ALWAYS believe you should check the BBB and personal reviews of a company before walking into the store. The customer is your best advisor on what to expect. more
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BOYCOTT AND BLACKBALL THIS COMPANY FROM SERVICEMEMBERS!!! 9/14/2011

PLEASE REVIEW ALL OPTIONS BEFORE GETTING YOUR CREDIT AND LIFE TURNED UPSIDE DOWN FROM THIS COMPANY. WE PAID ALMOST $10,000 FOR $4000.00 WORTH OF FURNITURE AND THERE IS NO RESPECT FOR THE ARMED FORCES. THEY ONLY WANT YOUR MONEY!!!!!!! GOD KNOWS I AM TELLING YOU THE TRUTH, I HAVE IT IN BLACK AND WHITE. IF YOU WANNA GET RAPED AND ROBBED GO SEE THEM. NEXT YOU WILL BE SEEING YOUR COMPANY COMMANDER AND 1SG BECAUSE OF THERE MISTAKES AND THEY DONT CARE. GO TO 710 N 7th Street Wyndott Courthouse AND SEE HOW THEY TREAT PEOPLE IN THERE. As a Disable Veteran I am telling you Leave this Company alone. More to be published at a later date. I care about my Servicemembers and all veterans thats why I am putting out the memo to any and everyone that will listen to me. more
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DO NOT GO THERE!!! THEY DO NOT CARE ABOUT THEIR CUSTOMERS 7/13/2011

I will never go there again!! They are rude and do not care about the customer at all. I cannot go into details as the problem I had was with my personal account but I can tell you they have a very faulty payment system. The customer service department is the worst I have ever seen and I will NEVER USE THEM AGAIN!!!!!! more
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Problems, Problems, Problems! 6/6/2011

I have purchased numerous products from NFM and am not pleased with all the break downs and broken parts with lengthy repair time. First, I bought a refridgerator with the freezer on the bottom and within one month of the warranty expiring the air compressor went out and it cost $500.00 to replace. Secondly, purchased a recliner that the wood part of the back broke and I do believe that the repairman came from Mars walking! It took FOREVER to get any answers for the repair. Still waiting! Next, we purchased a front load washer/dryer set and not too long after getting them home, the seal went out! Just gave up tiring to get assistance for repairs and called my own repairman. Last, we got a sectional that broke in two places and am still waiting for it to get fixed. Sectional was purchased two years ago!!!!!! I truly believe that the NFM employees are not happy with their jobs and therefore the customer gets their poor attitudes! I will NEVER purchase any more products from NFM. I have learned that quality does come with a price and I am willing to pay it at a different place!!!!!!!!! more
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Poor quality and they don't stand behind their products. 4/30/2011

I purchased bedroom furniture (upon the salesman's recommendation for what for what was popular for young men) for my son and didn't realize how poor the quality was until we moved a year later. The drawer bottoms literally were cardboard and he duct-taped them to hold them together. Paid $600.00 for the set and would have been happy to pay double but feel duped by the salesman. No satisfaction from customer service because it wasn't within the first 30 days. Wish I would have paid better attention to the quality as I would have been happy to pay much more for a better set. Fool me once, shame on you. You will not fool me twice, nor will you get my future business. Previously I have purchased master bedroom furniture, a loft bed, carpet, mattress set, appliances. Had previously problems with delivery and assembly, but never when I didn't use delivery. I will be glad to support a local business who appreciates customer. I don't think they care if customer return or not. more
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Boycott NFM 4/4/2011

It's not bad enough that they got to build a brand new building at the expense of taxpayers and then try and screw the taxpayers by not paying their share of property taxes. I have bought three items from there and have had issues with all three. When talking to customer service they continued to jerk me around it took over a month to get me right. I went to Crowley furniture and bought our living room set and had no issues i paid a little extra but Crowley is a locally owned business and they appreciate your business. Unlike NFM who thinks since they are the only game in town they can do whatever they want. Also from what I understand NFM has a practice of hiring cheap labor, and have a large group of Latino working in the warehouse. I wonder if they are all citizens??? more
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Terrible General manager, very rude and impolite 3/29/2011

I went to pick up a dinning set form Nebraska store in Kansas City, while I was at the check out desk a lady came and told me that I have other orders that I did not pick up or pay for, I told her that I paid for the items and that i have at my house now, i told her that i paid for it without using the ticket. She stated THAT I TOOK THE ITEMS WITHOUT PAYING FOR IT AND THAT IS WHAT HER SYSTEM IS SHOWING. She repeated this more than once and told me that i have to pay for those items. She held me at the desk for 20 minutes making a search on her exceptionally smart system.... i was running out of time as the store was closing at 9 pm and i haven't picked up the furniture yet, I asked to talk with the manager and she said that SHE IS THE GENERAL MANAGER OF NEBRASKA FURNITURE! more
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WASTE OF TIME AND MONEY 2/21/2011

I Have made 4 seperate purchase's over the last year. 1)Stairway bunkbed was missing parts, and cracked on delivery. Took 2 months to correct the ploblem and all the wrong parts they sent we were in charge of disposing of. more
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Poor Marketing Strategy 2/15/2011

OK, this is a new low. I received a $25 gift certificate in the mail on Monday 2/14/11. So, I drove to the NFM, picked out a couch, and at checkout was told that the gift certificate expired on 2/8/11, 6 days prior to me receiving it. I was so upset at the wasted 4 hours, that I did not complete the purchase. I am interested in knowing how many others did the same as me, but completed the purchase anyway. This is pretty lousy marketing if you ask me. I am in the current mind to never shop there again. That's all I have to say. more
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Nebraska Furniture Mart 11/5/2010

I just love shopping at NFM. I live in Tulsa, Oklahoma and wish that we had a Nebraska Furniture Mart there but it is a nice drive from Tulsa to Kansas City and I have relatives very close to NFM. Nebraska Furniture Mart makes shopping for our new home in Tulsa a delight. I have purchased several items to put in our home and the discount is well worth the trip. It has the best selection of furniture, art, etc. and is easy to find my way around in. The sales staff is very friendly and acccomodating. more
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Great Store...huge selection! 9/27/2010

I love Nebraska Furniture Mart. It is huge and has a great selection. Fun place to shop! more
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Poor service and major delays 9/17/2010

This has been the worst customer service experience of my life. I purchased a set of bunk beds for my daughters on the 10th of may and I was told they would be in on the 29th. It is now 17 Sept and I have once again been told that they havn't shown up. I have been told time and time again that they would be in on a specific date only to have them tell me that they don't know where they are. more
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Good selection, lousy support and follow through 5/9/2010

My wife and I have purchased several high dollar items from NFM. Most of have been delivered and most have arrived either 1) extremely late or 2) somehow defective/damaged. The first and second time we thought ""must be a fluke, everyone loves the place""...until we called customer service and were told constantly given the run around no matter what the issue was. The only redeeming qualities and the only reason we returned were the selection and price...both are hard to beat. In the end, we have managed to make them repair/ replace the goods...but never without hassle. On the other hand, I have spoken with others who have had zero problems... Pros: Good pricing and selection Cons: Defective products/poor customer service/not trustworthy more
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Owner Message

  • <p>NFM Vision & Core Values</p> Integrity & Honesty <br />We are honest and ethical with everyone, maintaining the highest standards of personal and professional conduct. <br />Customer Loyalty <br />We create loyal customers by each of us doing our part and doing it right the first time. Everything we do begins and ends with our customers. <br />Quality Products and Services <br />We are committed to providing products and services that meet, and wherever possible exceed, our customer's requirements. We strive to "do it right the first time," practice prevention and continuously improve our work processes. <br />Teamwork <br />We work together to find solutions that have positive results for others as well as ourselves. We treat everyone with respect and fairness, recognize each other's contributions, and celebrate our achievements. <br />Cost-effective & Competitive <br />We strive to be the low-cost operator in all our practices and processes, to be able to provide our customers with the best value, while ensuring a profitable company. We will not be undersold by our competitors.. Furniture-Living Room,Home Office,Baby,Bar & Game Room,Bedroom,Dining Room & Kitchen,Kids,and Outdoor <br /><br /><br />Appliances-Washers & Dryers,Cooking,Floor Care,Small Appliances,Refrigerators,Freezers & Ice Makers,Dishwashers,Home & Air Control,Kitchen & Dining,and Appliance Accessories <br /><br /><br />Electronics- TV & Video,Computers,Cameras & Camcorders,Home Audio,Fitness,Portable Audio,Video Games,Mobile Electronics & GPS,Smartphone Accessories,Home Office <br /><br /><br />Flooring-Rugs,Carpet,Counter Tops,Hardwood,Laminate,Tile,and Vinyl <br /><br /><br />Mattresses-Foam,Inner Spring,Mattress Toppers,Futons,Baby,Bedding and Linens,Pillows,Frames,and Mattress Protectors <br /><br /><br />Home Decor-Organizing & Storage,Accent Furniture,Lighting,Mirrors,Wall Decor,Pet Accessories,Clocks,and Decorative Accessories

Additional information
  • Hours: Sun 10am-6pm, Mon-Sat 10am-9pm
  • Payments: Master Card, Visa
  • Neighborhoods: I-435 West KC-KS
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