This place is just awful! First of all, almost everyone that works there seems a little "slow." It was a Friday night and we arrived a little before 8:30pm. When we requested a table for 3, we were told the wait would be 25 minutes. Fine, no problem, but then our wait was over that time by quite a bit. I would have maybe understood this if the place looked busy at all but the restaurant looked slower than a regular night at any other restaurant.
My friend finally asked how much longer it would take before we were seated and at that moment our table freed up. We ordered our appetizer and drinks immediately since we were pretty hungry at this point. Our waitress apologized for the drinks taking so long and stating that it's a busy night. I still don't understand this "busy" they were speaking of. The brie appetizer which was just essentially a 3rd of brie round melted in an oven but they only gave us 8 little slices of bread for all this cheese. When I requested more, I was told that she's not sure if they can do that because each order is individually made. I'm sorry it looked like you took a baguette and sliced some pieces off of it, I'm sure you could slice a few more.
Our meals took over a half hour to come out. We all ordered burgers with fries. I also asked the waitress if the turkey burger was a turkey patty (in other words is it that froken solid crap) or is a ground turkey (those nice delicious browned turkey burgers). She said ground turkey, so I ordered it. It came out, and it was a turkey patty. As our food was coming out, it was initially brought to the wrong table.
The food was not good at all and came out lukewarm. Also, an item was missing from my friend's order. Instead, of the waitress coming down in a timely manner we had to track someone else down and request the missing item from my friend's meal.
Finally after being there so long we were ready to leave if our waitress would ever come back and give us our check. My friend went to close her tab at the bar and get her card back. The bartender handed her a pen to sign the check, which ended up exploding on her hands and getting ink on one of her favorite shirts. Essentially ruining her shirt. At this point things were just ridiculous. My friend voiced her dissatisfaction to our waitress and asked if she could speak to someone. The waitress seemed confused and said "let me see who you can talk to." This was utterly dumb, she should have immediately said "I will get the manager."
The manager finally came over after another long wait. This man also seemed to not understand restaurant hospitality. My friend told him about the pen and general dissatisfaction with food. He offered to pay for dry cleaning, telling my friend to bring the dry cleaning bill to him. He then tried to offer us another round of drinks to which all of us at the table at once said "NO!" and told him we just wanted to get out of the restaurant, we had been there long enough. At this point the manager should have comped something on our bill. Finally, my friend suggested that we should get our round of drinks free since he was going to comp us another one and we agreed it would have made sense instead of her having to drive back for him to pay a $2 dry cleaning bill.
We waited a while for our waitress and once again she was nowhere to be found. At this point, there were only 6 people left in the restaurant portion of Jack's having dinner. Where was our waitress?! My friend decided to go up to the main desk to pay and ask for the drinks to be taken off the bill.
Before leaving, my friend had to visit the ladies room in which most of the stalls had no toilet paper. We didn't end up getting out of Jack's until around 10:45pm.
This was the WORST experience I have ever had at a restaurant and I would suggest people RUN not walk away from this place.
Pros: none
Cons: bad service, bad food, watery drinks, incompetent staff
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