April 26, 2010\r
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Applewood Plumbing Heating & Electric\r
5000 W 29TH Avenue\r
Denver, CO 80212-9802\r
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Re: David Bright\r
Master Plumber\r
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Dear Applewood:\r
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I seldom take the opportunity to compliment and provide feedback for service representatives; however, in the case of David Bright I would be negligent if I did not do so. \r
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David is a very professional and personable representative for Applewood. He not only addressed our needs for our service call, he went the extra mile to suggest methods for ongoing maintenance and preventative care. Although there were items that I have little doubt that most plumbers would have repaired without a second thought, David provided alternative actions that we could take that resulted in no repairs and zero expense for the service that Applewood provided on this date.\r
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Your policy of not charging a service call fee is refreshing and sends a message for intent to do the right thing for the customer. You completely complete the service circle with a service representative such as David Bright.\r
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Thank you very much and rest assured that we will be an ongoing loyal customer and will welcome the opportunity to refer Applewood.\r
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Sincerely,\r
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Thomas M. Green\r
Pros: Overall Professionalism
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