My office is right down the road from them in bellevue. So on the day my car was acting up I drove over and dropped it off. They were nice enough to drop me off at work and then they picked me up once the car was finished. It was very convineant and allowed me to work without missing much of my day. On top of that my car has run like a top ever since.
Pros: They have a customer shuttle!!
Cons: None that I know of
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