I've been a patient of Dr. Leslie Gaskill's and P.A. Jan Gunn for approx. 4 years now and overall their service is good and their staff is usually courteous and helpful. My biggest complaint is the ridiculous wait times associated with each appointment. Today, I had an 11:30am appointment for a typical 10min. blood work procedure. So I drove 30min. to arrive there at 11:25am. I waited in the Waiting Room for 35min. (till 12:00pm) before being called in to get my weight, temp, and blood pressure checked. Then they stuck me in the Examination Room for 1hr. (till 1:00pm) without a word, explanation, or else wise. So after waiting for 1hr and 30min with no one checking in, apologizing for the wait or explaining what the holdup is, I decided to leave and return to work. How can a Practice get upset when a patient is late or charge a patient a late fee because they missed an appointment, but at the same time, show no care or concern on how long a patient has to wait to be seen. 45min is average, but 1hr and 30min wait for a 10min procedure is Ridiculous!!\r
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""Patients will leave a practice if they feel that their time has been disrespected,"" said Stephen Albrecht, MD, a family physician and medical director of Olympia Family Medicine in Washington. “When patients have been sitting long past their appointment times, an apology and an explanation also can go a long way to appease them. Front-office staff can keep patients up to date and let them know how long they may be waiting, but physicians also can handle this task.”\r
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