I was having problems with my hard drive and the technician they sent me was able to fix the problem in a timely manner. A backup was done and he explained to me all the steps he was taking and why. He also suggested that I backup my files regularly to avoid problems like this one in the future. He was able to get my computer up and running and even gave me a tutorial on how to clean up unwanted files. I also signed up for their monthly service.
Pros: Very nice technician and knowledgeable
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