Initially I was very pleased with our experience when we first bought our Airstream two years ago. Unfortunately our trailer was flooded in September 2009. Shortly after the flood we tried getting assistance from Bates for a refund for the extended warranty Bates sold us as well as the extended tire warranty.
It's now April 2010 and we've received no assistance from Bates even after talking with Mr. Bates.
Interstate National Dealer Services of Florida told me we had to go through the dealer.
The Tire policy is Automotive Warranty Services of Florida
I am very disappointed in Bates post sales lack of service.
Pros: initially very friendly service
Cons: Poor post sales service
more