I went to Lena's to have a very expensive dress altered after having her be referred to by the person i purchased my dress from. My first experience there when they were fitting me was not awful but not friendly workers and not sociable at all. When I was there the first time i made specific requests like leaving two to three inches on the bottom because I was planning to buy HIGH heels at the time (mind you i was wearing a pair of their shoes but requested that to be safe) and for the train at the back of my dress to be a few inches lying on the floor. To my dismay when I picked up the dress and put it on it was lying almost an inch off the ground so my toes were hanging out from underneath and the train just touched the floor. After buying a shorter pair of shoes (not at all what I was looking for) I returned to Lena's to try it on and show her my unhappiness. When comparing the shoes I initially had on when I was there for my first fitting to the ones i had recently bought the difference was minimal of a cm at that. I put the dress on to show my toes hanging out the front and the train just touching the floor. When the workers I confronted about this situation saw me in the dress they argued back at me continuously about how the dress was ""fine"" and ""this is how we do all the dresses"" Unfortunately the way they do other dresses is not what I requested nor was it fitting to my body.
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