Our first visit a year or so ago was unimpressive and irritating and we were not going to give them another chance. On the way home from a baby doctor appointment we decided to stop and get take out.
When we walked in and asked to place a take out order - we asked the hostess if they could make a garden salad. She did not know what a garden salad was and suggested we get the taco Salad which we did without the meat because I wanted a side salad. I of course was charged full price. We then asked if it was possible to get Medium Rare steak in the Fajitas and was told yes and then she asked what I wanted to order. So I said ""steak fajitas please"" and she looks at the menu and says ""you have a choice of steak, shrimp or chicken""... Is it me? So I repeat that I want steak Medium Rare in the fajitas. She tells us it will be 20 minutes for the take out. A good 10 mins later the hostess tells us she just put the order in. So I asked if this means that we are waiting another 20 minutes and non apologetically she says ""yes""...
Finally we get our food and leave. I get home and did not get fajitas - I got a quesadilla that I did not want and it was sprinkled with shriveled overcooked steak! I was furious because it was clear that they had no clue what they were doing while we were there but we were so specific about our order that I could not believe that it was wrong.
I called there and spoke to the hostess that took the order. She claimed at first not to remember us - I can assure you I was the only pregnant woman with her husband who ordered take out in person and waited. She asked me what else we ordered and said she would have to call me back. I was clear when I called to tell them of their mistake that I wasn't coming back to get the fajitas as they are at least 20 mins away but wanted them to know about the mistake. The hostess proceeds to tell me that even though she took our order that some other ""lady"" gave us the food and she should have checked so it was not her fault. I told her that they both work there and it is called customer service. I don't care who placed the order or gave us the food - the order should have been right especially since we had a whole conversation about it.
She calls back and says ""this is the hostess from Acapulcos and I know you said you live 45 mins away but you only paid $9.99 for the quesadillas and the fajitas are $15 so you would have to drive here and return the quesadillas before they would place an order for the fajitas"" Can you even imagine? My in laws own a restaurant, my husband is a chef and this just blew us away. I told her again that I was NOT driving back there and returning the quesadillas and that the service and communication at that restaurant is awful and that they lost a customer. They could care less. Not to mention they got $8 out of us for a tin full of romaine lettuce with four tomato slices so I think we are even when it comes to the fajitas.
We will not be back and after dining there and getting take out and being disappointed and thoroughly annoyed after each experience I suggest no one visit there. Good luck to Acapulcos on staying in business if they keep this up.
Cons: everything
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