We are on the third try now to get them to fix our mower so it will start. After the first try, they basically made me feel like I would have been able to start it if I wasn't a dumb girl. (No, they didn't actually say that, but it was implied.) After we took it home that time, my husband also unsuccessfully tried to start it. We have returned it again. Now that I've read the other reviews I'm a little concerned about when we might get it back!
Cons: Insulting, not helpful, difficult to reach
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