Its not the continuous challenges that the A/C is having that is the true problem. It is truly the TERRIBLE CUSTOMER SERVICE that Action Air has that is the reason you should NEVER use this company. I understand that with new homes and with new systems there will be kinks. However today's service call has left me speechless! This is service call #4! After waiting 3 days for Action Air to come out for the first call it turned out that they wired the compressor wrong when they installed it during construction. The 2nd call was because they master wasn't cooling. This time it was announced that the fancy thermostat (THAT THEY RECOMMEND) was not able to talk to the condenser. The 3rd and 4th call was for the system not cooling AND NOT following the assigned program. That brings us to the problem at hand. The man who came to "fix" the problems walked in with an attitude! He was instantly COMBATIVE and DISRESPECTFUL! He was completely unhelpful and was more concerned with telling us how long he had been doing this and this why we were wrong and he was right. WHAT KIND OF CUSTOMER SERVICE IS THIS? Now normally I would never put this kind of negative emotion and energy out into the world. I would take this up with the manager or owner of the company and handle the attitude and LACK OF CUSTOMER SERVICE of his employees internally. When speaking with the owner of the company his attitude was just as bad! He disregarded his clients feelings, blaming us for his employees attitude. The man that is here "fixing" the problems is now even more angry with us and giving us...the clients...dirty looks and making us feel uncomfortable in our own surroundings! He has spent more time outside sitting on the steps on his phone speaking very loudly about his disdain for the job assignment! If you are looking for a company who has your best interest in mind and will be a complete package for your A/C needs this is NOT the company for you! From the owner to his lackies in the field there is a complete DISINTEREST IN CORRECTING THE PROBLEMS of the system...only to prove that they are of course right. Clearly this is a common theme with all of their previous clients since I agree with Capt...if I could give them NO STARS I would! In this economy all businesses have is their customer service to stand above the rest. Action Air is sub par on all counts! Save your money and look elsewhere!!!! THIS IS A HEADACHE THAT EVEN EXCEDRIN WON'T HELP!
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