I too know someone who used to work for this company. I have no qualms telling you exactly what would happen because I visited and saw what would happen. This facility may appear clean and organized - and it takes a lot of work to get it like that - but the personal care of the animals is minimal. The facilities are cleaned twice a day. Most of the staff would adhere to that but a few were lazy and would not. Be aware that the turn over rate of the staff is really high. The owner would frequently prints ads in the paper to look for more help because people quit so often. There is little training for the staff. Some do follow the kennel policies and some staff members that do not follow the policies are kept employed because of the high turnover rate. From my friend's experience, the dogs were emotionally and physically cared for by most of the staff. She nor I cannot speak for the staff at present but do know that every staff varies. The owner is very two-faced. She appears kind and professional and will show you around the kennel but don't be fooled. She is only there to take your money. She will often overbook the kennel and place dogs in crowded crates or in the cat's room just so she can make a few extra bucks. She rarely inspects the animals and her main concern is for the appearance of the kennel, not the sanitation or the emotional care of the animals. She once had the morning cleaning and walking routine stopped just so she could reweigh each animal to see if she could charge the customers for extra pounds. Furthermore, the backyard might appear to be a healthy exercise space on a sunny day, but the area has very poor drainage and often floods when it rains. The grounds keepers advised the owner to install a drainage system but she refused due to cost. This lead to the dogs not only getting muddy but being exposed to mold and mildew. I do not know the current state of the kennel; however, I was appalled at the apathy shown towards the animals. The owner even houses her son's dogs there and they are NEVER taken home to him. They are permanent residence and attention starved sweethearts. Let me make this clear, don't take this kennel at face value. Inspect it yourself all you want. I'm not saying the dogs are mistreated or neglected, but pay close attention to the staff and their demeanor. Some actually do the job they are asked but some may not. Many of them are overworked and under-payed, while some are only there to smoke a cigarette and goof off. Watch them preform tasks. Don't bother to question the owner about the dog's visit, she won't know. Ask the technician yourself. Be assertive and get your questions answered.
Pros: Facilites are generally clean, good policies
Cons: policies are not always followed, overpriced, apathetic
more