Recently we had an emergency with our dog, and since our regular vet is far from town, we went to VCA. Because it is so close to home, we decided to keep going for our regular check ups. Big mistake!! The first time I waited 40 minutes in a room, even though midway thru our wait I told the desk guy to not forget about us (he gave me attitude, and told me there was an emergency, I guess all the personnel was busy with one animal?). 3 weeks later I had to go for a booster shot and I waited 55 minutes in a little room. Again I told the desk midway thru our wait but nobody seems to know what?s going on, after 45 minutes I decided to go out and gave them hell!! So many excuses... the charts were messed up, the technician got confused, etc, etc. We will never go back. Also I was comparing the costs of the meds and it is very steep compared to my regular vet. I have never seen my dog get so upset when going to the vet! She starts trembling every time.
Pros: Accesible for an emergency
Cons: Regular service is pathetic
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