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Bad food, watery drinks, dismal customer service - Review by citysearch c | Jack's Bar & Grille

Jack's Bar & Grille

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Bad food, watery drinks, dismal customer service 3/6/2010

I went to Jack's last night with three friends and each one of us was disappointed with our experience. I'll try to break down every disappointing aspect of our first - and last - visit to Jack's Bar and Grille. Drinks: When we first arrived there was only one bartender, which was fine, since the bar wasn't busy at all. Slowly but surely more and more young women who worked there started showing up behind the bar, just standing around and getting in the way. A guy who appeared to be a manager showed up and was acting like a jerk, talking loudly, badmouthing both customers and his own waitstaff, and just generally trying to act like a bigshot. While our bartender was nice, she wasn't an experienced bartender, having to peek at the drink menu to figure how how to make drinks. Also, our drinks were weak. My friend's White Russian looked - and tasted - like milky water. My martinis were okay, though, I'll give them that. None of the young women appeared to know how to work the computers or the remote control to the TV's around the bar. Food: The food was pretty bad. The turkey in my turkey club was slimy, I think it was pre-packaged lunch meat. The bread was dry and falling apart. I found quite a few still-frozen french fries mixed in with my cooked french fries. The pickle that came with my meal was good (hey, I'm trying to be as nice as I can). A friend had the pork sliders, he said those were pretty good. We weren't provided with any silverware or napkins so I ended up grabbing some cocktail napkins from behind the bar. Overall Experience: Overall my experience at Jack's Bar and Grille was poor enough that I never intend on going back there, and neither do my friends, which is unfortunate because we all live nearby and would have gone there frequently if it was an enjoyable place to dine and drink. more
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