Too bad no stars isn't an option. We have had a service contract with this company for 10 years and are not renewing it after our recent experiences with them. We had a problem with our AC and had a technician out to fix it last week. He didn't install the part properly and we were without AC for almost a week. He returned on Saturday and explained there was a loose wire in the part he installed. He tightened the wire, without ever apologizing for his original mistake or for the inconvenience caused to us having to wait around for another service call.\r
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When we asked him to perform our scheduled maintenance since he was there anyway and the repair took all of 2 seconds he refused and begin to lose his temper. He said having to do the maintenance call was ""not fair"" to HIM (um, isn't this his job....). What about what's fair to the customer who has been inconvenienced by his ineptitude? He went on to say it was my fault because I didn't schedule the maintenance when I called to have them fix what they didn't fix the first time. I suggested that I would call the company right then to get clearance from them for him to do the work and he still refused to do it. He then stormed out of my house like a 3 year old and refused to even answer a simple question we had about our thermostat. \r
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I called his boss to complain and may as well have been speaking to a corpse. The supervisor apologized but said he would not be taking any disciplinary action against the employee. When I informed him that we will not be renewing our 10 year contract, he was completly unfazed and did nothing to try to change my mind. Apparently business must be very good because they do not care about customer satisfaction. \r
Cons: Rude, poorly trained technicians
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