My rates went way up. Heather never called us to tell us in advance that we were having a rate increase on our cars and our house. It increased a few hundred a year. I recently had my truck towed to a shop to get it fixed because I was paying for road service on my policies. The shop couldn't fix it and it was in a really bad neighborhood. I then decided to get it towed home so my truck wasn't stolen. Heather complained to us after we drove 40 minutes to her office that we made a tow call. I thought that is why we bought insurance! I was sick of Heather's attitude. We are supposed to pay her so she can treat us like dirt. She should have picked up the tow reciepts from us. She also has a really bad reputation in our community. When she made us mad we started calling other companies for rates. we found better coverages for one half the rates. We saved $1100 per year to get rid of Heather and her high bills. Pat
Pros: Cant think of any
Cons: Several
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