My boyfriend was a member of this facility and wanted to add me as someone who can come in and workout with him anytime. We contacted to facility and spoke to JOSE who said that we could upgrade his current membership to an elite membership with no problem the only thing we would have to do is come in and pay the first month and last months dues which came to a total of $30.00 and sign an amendment to his existing contract. When we asked him if something happened and we needed to go back to the original contract would there be any problems he stated no that all we would have to do is call back in and tell them we wanted to go back to the original contract terms and agreements we ask this repeatedly 5 times before signing anything..well today 03/08/2010 we had tried to process the cancellation from elite back to his original agreement and were informed that we could not do that..that the only way to cancel a contract is with a doctors note or moving within 50miles from that location...when asked why we were informed that we could all that member services kept telling me like a broken record was that all that applies is written agreements not verbal and that I had 3 days to cancel prior to now..I kept telling the lady that we werent trying to cancel our agreement that we were just wanting to change it back like the way it was originally and she kept stating it could not be done..I have spoken with 2 other clubs including one in knoxville (which is the corporate store) to my amusement where I was told you have the flexibility to go to different gym locations and change the conditions of your contact at any time..so now I am having to wait for my complaint to be put on some white collar corporate guys desk to review and get back with me which by the looks of the 15 reviews ahead of mine I won't get a phone call back or it will take 3 weeks to get one...I do not recommend this company to anyone!! seems as if money is all they are worried about and customers mean nothing to them once you signed the contract and walk out the door!!!... now that I think about it no wonder its called ""THE RUSH"" the name fits them perfectly....Walk in the front door and be RUSHED right back out...this place allows there member services reps to lie to people and doesn't care about the repercussions that we as consumers have to face after the fact..
Cons: WILL MISLEAD YOU..
more