Wish I would have read the other 2 reviews before I called them to service my fridge. My experience is very similar. I scheduled an appt for them to check my fridge. The initial appt was on time and I got an estimate and gave a $40 deposit on the parts and labor. From that point forward, horrible experience!! My first appt was to be on Monday with a service window of 'after 4pm'. By 7:15pm when no one had shown, I called and talked to the 'operator'. She advised that the technican's ballbearings went out on his van. I asked why no one called me to advise. She said they didn't have my phone #. Not sure how that could be since I gave it to them for my initial appt. So from there I scheduled an appt for 2 days later. No show, no call, nothing but another excuse. The 3rd appt, was to be first thing on that Friday at 8am. By 9:30, no one had shown. I got a lame excuse about the technican was running late because the warehouse had given him the wrong part, blah, blah. I asked why no one called. They had no answer for me, except to say that this poor service was 'not like them' and that my particular techican had had several complaints, so she would give my repair to another more qualified technican or even send their manager! I gave them one more opportunity the next day with a service window of 10am to 2pm. By 3pm, no one had shown. I called the office and the lady began to give more excuses. I told her I wanted someone there today or I wanted my deposit returned to me. She said she would check on the technican and then call me back immediately. After one hour passed, I called back and she said that she had talked to the first technican and they would send me a refund. Still waiting on that refund as we speak! STAY FAR AWAY FROM THIS COMPANY!! A week wasted and nothing but excuses after excuse!
Pros: NONE!
Cons: Poor customer service; no-shows for scheduled appts
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