My husband and I want to express our sincere appreciation for all that Roy Faust and New Creations did to give us the kitchen we have longed for.
Roy showed up for our first meeting with an enthusiastic knowledge of what could be, with a great design eye and a belief in his crew to do the job he promised us would be done. And what a job they did. The results are so much more than we ever expected! Our kitchen is absolutely beautiful! We love it! From new floors to new ceilings and everything in between, the crews at New Creations did fabulous jobs with impeccable craftsmanship. They were courteous, respectful, on time, and just plain great at their individual craft. A quick thanks to Greg for my absolutely beautiful cabinets? and the stain was perfection!
And then there is the customer service. Roy started it off very well indeed, and Joshua and Troy continued it without skipping a beat. They made us feel very well cared for and comfortable as our house was being demolished around us, as well as, while it was being built up anew. They listened. They made suggestions. They calmed our fears. They were our friends. They sincerely made us feel that we were the center of their attention. How rare is that these days?
We also had the pleasure to work with Julia on our design decisions. We would pick out products, tiles, etc. and then get second thoughts. Julia was patient and kind as she gently guided us through what can be a nerve racking assignment. ..especially for those of us who have trouble with making decisions. Thanks Julia. It all came together beautifully.
And have I mentioned that they came in not only on time but on budget. I kept expecting that a final bill for an additional 10 ? 20% would be coming my way, as that is what I was told to expect from most contractors. It didn?t happen. Roy gave me a quote and the job was done as he quoted it would be. I was also given a 6 ? 8 week window to complete the job. I expected it to probably run over by a week, maybe two or three. But it didn?t. It was complete in less than 6. I was amazed and delighted to say the least.
Roy?s integrity, from day one, was what we banked our money on. Our returns were more than expected.
Thanks to all of ya?ll at New Creations for making our home, oh so much more beautiful and enjoyable.
Pros: Great Craftmanship, and Customer Care
Cons: Not one
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