I have never been upset in my life about the results of my hair. Not even from a Super Cuts I had a bad experience. At first I didnt realize how bad it was until I got home and really looked at it in the mirror. It was so choppy and my back layer looked like a shelf. Now I know why the cashier was looking at me funny when I was paying. I went to JCPennys in the fl mall before work on the same day to get it fixed b/c I did not want Ulta to touch my hair and I didnt have time to be across the street when I had to get to work soon (I work in the mall). I am now in the process of trying to get a refund but the salon manager is giving me a hard time b/c she had to see the cut before it was fixed, even though I have both reciepts to prove I had it done on the same day. I even offered the name and number of the girl who fixed it to tell her how bad it was. On top of all that, the manager was there while the stylist was doing my hair and even saw what she was doing a couple of times and didnt say anything?! If she was the salon manager, she must have been a master hair stylist, so how come she didnt spot anything that was wrong in the process of my hair?
more