I had them out to replace a minor leak in the drain line under the house. They drove up in a huge van but it had no parts or flashlights. I should have sent them packing when they asked to borrow a flashlight. I showed them a picture of the leak and exactly where it was. They said they didn't have the parts on the truck but would be right back. Two hours later they came back and had it repaired within one hour. They charged me for the two hours they were gone and a 350% markup on the part. So for a $30 part and 1 hour of labor they gave me a bill for $550. Never again!
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