My husband, 11 month old and I were transfered across the country because he is active duty military. Our items were picked up 6 weeks ago and the moving company hired by Nationwide showed up late, with only 3 people to pack our huge house. The truck they brought was not big enough even though we told our moving rep Shane Young that we needed a full size semi and at 10pm that night the garage was still full but so was the little truck they brought. They said all our stuff would eventually make it to NJ to be consolidated and then it would ship to Alaska. Our arrival window at our new location was supposed to be mid March. Well, it is now mid March and the company they hired (Cross Country Van Lines) is bankrupt and has abandoned our stuff in a warehouse they rented. Nationwide has known about this for over a month and their only response (when they respond to our calls and cries for help) is that they are working on it. All of their excuses for our items still being in the warehouse are moot at this point and we have no option but to conclude they are too cheap to shell out the money for a reputable moving company to do the right thing and get our stuff to us ASAP. I can't understand how these people can sleep at night. My husband unexpectedly deployed overseas and I am left in Alaska with my baby and no home, no furniture and no honest answers. My husband is fighting for our country and shouldn't be worrying about his family or the belongings he worked his whole life for. Please Nationwide, make this right and hire a new company to bring our stuff to us.
Pros: Nationwide deserves negative stars
Cons: Negligent, rude, unprofessional, dishonest company
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